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Who we are looking for...
Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.
What you'll need to be successful...
- Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
- Manage inbound and outbound calling queues via automated calling system
- Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
- Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
- Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
- Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
- Maintains quality control and production standards defined by CHL
- Perform other job-duty related issues as assigned
Qualifications:
- High School Diploma, GED, or equivalent experience
- Minimum 2 years of experience in mortgage servicing
- Minimum 2 years of experience in a Collections environment
- Bi-lingual skills a plus
- Experience with Business Purpose Loans or Non-QM Loans preferred
- Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
- Solid analytical skills with the ability to exercise prudent judgment
- Exceptional organization and time management a must
- Comfortable being a team player
- Strong interpersonal skills in addition to verbal/written communication
- Ability to work through stressful situations professionally and respectfully
- Attention to detail
Who we are....
Cornerstone Servicing is a best-in-class mortgage servicer with a reputation of amazing service, customer satisfaction, employee retention and happiness! Our mission is to use and improve on our God-given talents to make a difference to the lives of our employees, customers, shareholders, and the people who provides service to us. We are a division of Cornerstone Capital Bank alongside Cornerstone Home Lending, which employs more than 1,700 team members who are passionately committed to Cornerstone's Mission, Vision & Core Convictions. Cornerstone Capital Bank and it's subsidiaries have been recognized by Workplace Dynamics as a "Top 100 Workplace", for the 8th consecutive year. March 1, 2022 marked the beginning of Cornerstone Home Lending's 34th year in residential lending! We have successfully navigated our company through many industry cycles and changes in regulations.
What we offer:
We are a great company with great people and we are looking for an experienced Loss Mitigation Specialist with servicing experience, who will bring enthusiasm, attention to detail and a servant heart to our team of top-tier mortgage servicing professionals. We recognize and reward hard work, offer a competitive salary and full benefits package!
What to do next:
If Cornerstone Servicing sounds like the place for you (and if you have the qualifications, drive and passion to match), we invite you to become a member of our award-winning team! Remember, once you're part of our Cornerstone family, we'll continue to invest in you as an asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone Servicing! It really feels like home!
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
As an Equal Opportunity Employer, the Company prohibits discrimination against any applicant or Team Member based on any legally- recognized basis, including, but not limited to race, color, religion, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity and expression, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any Team Member, including supervisors and co-workers. This policy applies to all aspects of employment, including recruitment, advancement, promotion, demotion, discipline, layoff, termination, salary and wage consideration and Team Member benefits.
As such, all Team Members are expected to embrace our corporate philosophy that supports fairness and respect for everyone. It is the responsibility of ALL Team Members to conduct themselves in a manner that reflects the high standards of quality and professionalism our Team Members, and that our customers have come to expect. Equally important is the fair and equitable treatment of fellow Team Members and of our clients. The Company will not permit, condone, or tolerate prohibited discrimination in any form.