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- A Senior Business Analyst (BA) functions as the liaison between the problem and the solution, interacting with stakeholders and subject matter experts across the Organization to understand business problems and needs. Works closely with other business analysts, business leaders, system analysts, data analysts, project managers, and key stakeholders to determine the solution; focuses on automation. Defines impact on internal resources and members; assists in development of effective communication to educate employees and members. The Business Analyst is responsible for maintaining confidential Member/prospective Member Information.
Essential Duties and Responsibilities:
Defines objectives and scope for projects by collaborating with business units, end users, IT team members, vendors, and other key stakeholders.Assists PMs and other stakeholders with the assessment and management of scope creep to improve project execution, cost, and time estimates.
Elicits and documents detailed requirements (Business and Technical) using proven Business Analyst (BA) methodologies, such as business and system use cases, job shadowing, face-to-face interviews, questionnaires, brainstorming, business case, stakeholder analysis, and document analysis.Assesses need for system integrations, data/analytics, and research available technologies.Presents proposed solutions to stakeholders.Obtains approval on business requirements from appropriate stakeholders.
Conveys business requirements to developers and other project members using various, proven BA methods including business requirement documents and user stories.Prepares or assists with preparation of business cases, gap analysis, root cause analysis, SWOT analysis, etc.Documents the rules, processes, and end-user interactions with the solution.
Provides clear direction for those developing and testing the solution to help ensure defects are caught and reduced or eliminated before implementing the solution.This includes Test Plan creation, test case creation, user stories, test scripts, and test data
Works closely with Software Quality Assurance (SQA) and User Acceptance Testing (UAT) leads for testing strategy and development; recommends changes as needed.
Assists developers and other technical resources with implementation needs.
Participates in design review meetings to ensure design will result in robust, secure, and reliable applications that align with Organization's strategic imperatives and other business and departmental objectives.
Diagnoses problems accurately and timely; evaluates and collaborates with project team members to identify alternative courses of action; recommends and/or implements creative and effective solutions.
Assist with the transition of the solution from test to production through support and execution of the rollout strategy; prepares the Organization for change by participating in and following standard change management principles.
Provides operational support for projects post implementation, including problem resolution; recommends enhancements to ensure ongoing success.
Proactively manages relationships throughout the enterprise by rapid, open, and transparent communication of current activities, potential challenges, and risks.
Serves as liaison between the TDECU project team and third-party vendors, when necessary.
Stays abreast of Organizational changes related to products, programs, services, and processes; works closely with Risk Management to assess new and changing regulations that affect business processes.
After appropriate research and testing, prepares recommendations in response to requested system changes to product configurations, user permissions, and system processing variables.
Provide leadership and mentorship to team members and peers; articulating ideas and viewpoints to senior management, peers, and others; driving the resolution of issues; and holding self and team accountable for results.
Identifies, creates and facilitates process design changes by conducting business and systems process analysis and design at a complete level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or reengineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external customers to ensure systems provided meet the long-term business strategies.
Continually learns and develops to keep up to date with current business analysis trends, applications, and technologies. Proactively identifies automation opportunities during project life cycle.
Assists with special projects within assigned department or business area as part of a cross-functional teams as required or assigned.
Supports Management as needed. May act as Director of Service Operations in their absence.Minimum Qualifications: (Education, Licensure, Experience, Knowledge, Skills, and Abilities)
Education:
- Four year or technical degree or combination of education and/or prior work experience as a business analyst required
- Business Analysis Certifications Required: Entry Certification in Business Analysis (ECBA)
- Business Analysis Certifications Preferred: Certificate of Capability in Business Analysis (CCBA), Certificated Business Analysis (CBAP)
- AGILE Certification Required: SRUM Master
Experience:
- Five years or more years of work experience as a business analyst at Financial Institution preferred.
- Experience working in and/or certifications in various project execution environments: Waterfall, Agile/Scrum, Hybrid, Critical Path Method (CPM) required.
- Vision and Process mapping experience is required.
- Experience using Project Development / Issue Tracking software, such as Jira
Azure DevOps
- Experience using Project Management software, such as: Work Front, Microsoft Project
Knowledge, Skills, and Abilities:
- Strong interpersonal, communication, and collaboration skills; ability to communicate issues in a structured and concise manner.
- Excellent teamwork skills: ability to collaborate across business and technical functions to achieve strategic imperatives and other business and departmental goals and objectives.
- Demonstrated competence in flexibility and change orientation/change management.
- Proven ability to work in a dynamic, fast-paced, high-intensity, work environment.
- Strong analytical & problem-solving skills, ability to understand complex problems quickly
- Demonstrates ability to stay successfully engaged in multiple initiatives simultaneously.
- Ability to communicate effectively upward and across the organization, using appropriate business language to effectively provide timely information to appropriate parties
- Strong ability to apply business analysis tools and techniques, particularly with agile initiatives.
- Assumes responsibility for achieving results through effectively engaging co-workers at all levels.
- Ability to facilitate group discussions and address interpersonal conflicts in an efficient, respectful manner.
- Ability to demonstrate focus and persistence to overcome issues and unforeseen challenges.
- Technical expertise and general understanding of product applications, technological trends and evolutions.
- Continually learns and stays current on marketplace trends and needs.
- Demonstrates effective time management.
- Rapidly adapts to changing priorities within projects and the organization
- Able to effectively multi-task and switch context between several projects/business areas
- Advanced knowledge of relevant software including Microsoft Office (Word, Excel, PowerPoint, Visio)
- Data Analysis - Must have Proficiency with understating SQL queries, Microsoft Excel
- Must posses; Leadership skills, Technical Understanding, Client Management and Business Operations
- Effectively completes goal - oriented assignments with limited or no supervision.
- Has strong knowledge of business process and policy concepts in multiple areas
(e.g. finance and process flows)
- Able to proactively recognize next steps in projects and problem resolution.
Physical Demands and Work Environment:
(The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform essential functions of this position and/or may be encountered while performing essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- While performing the essential duties of this position, an employee would frequently be required to stand, walk, and sit.
- Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
- The noise level in the work environment is usually moderate.
- This position may require local / regional and out of state training travel up to 25% of the time based on business needs.
- This position requires participation in mergers and acquisitions, ongoing testing, and upgrading of multiple systems. Due to business needs, this work often occurs overnight (5 PM to 5 AM) and/or during weekend or holiday hours
Arrangement Hybrid Production: On average 1-2 days per month, more or less depending on business need.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
Texas Dow Employees Credit Union is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, protected veteran status, sex, religion, disability, genetic information, national origin or other status protected by federal, state or local law. Consistent with the American Disabilities Act, applicants may request accommodations needed to participate in the application process.