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Services Order Fulfillment Coordinator
Are you passionate about being part of a successful team?
Advance your career
Join our successful team!
As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound and eddy current technologies. We ensure safety, quality and productivity for our customers across major industries around the world.
Partner with the best
As a Services Order Fulfillment Coordinator you will bethe first point of contact for all customer inquiries related to the Repair, Calibration, and Service of Waygate Technologies Ultrasonic and Radiography products. You will be responsible for coordinating and supporting requests involving service from the point of initial customer inquiry through remittance.
As a Services Order Fulfillment Coordinator, you will be responsible for:
- Supporting day to day needs of all customer requests, including quotations, RMA creation, order processing, and billing resolution.
- Coordinating the assessment, evaluation, and troubleshooting of Waygate Technologies products throughout the repair and calibration process
- Providing customers with technical support via telephone and email as needed, while building and maintaining strong customer relationships
- Ensuring that timely follow-up is given to orders that require additional customer information and /or purchase orders
- Working with the Manufacturing and Service Teams to uphold daily operational rhythms to meet or exceed all internal and external expectations
- Coordinating product delivery dates between several production sites using SAP, for both domestic and international orders
- Developing and foster relationships with supply chain, engineering, account managers and channel partners
- Utilizing Salesforce.com to communicate with customers and create accounts/contacts
- Ensuring adherence to all Baker Hughes compliance issues related to Know Your Customer policies, International Trade Controls, Health & Safety, and all other matters of legality and ethics
- Maintaining a customer focus while working in a fast-paced data-driven environment - Embrace full wing to wing ownership of all commercial operations transactions
Fuel your passion
To be successful in this role you will:
- Have a Associates Degree from an accredited College or University (OR High School Diploma / GED from an accredited school or institution with a minimum 3 years of experience in Industrial Services)
- Have 5+ years experience in a Customer Care or Service Support role, preferably in an Industrial setting preferred
- Have understanding and knowledge of complex commercial terms and ability to support point of contact to ensure execution of contractual terms, including payment terms, incoterms, and T&C's is preferred
- Possess prior experience utilizing SAP for quotation/order creation, invoicing, or material management is preferred
- Have experience using Salesforce.com or Deal Machine for case management activities is preferred
- Be able to prioritize and quickly sort relevant from irrelevant information and make good decisions when information is scarce or unavailable
- Have skills & expertise in customer interaction and pro-active issue resolution
- Display quantitative and analytical skills, specifically with SAP and Microsoft Excel based reports
- Be fluent in Spanish or Portuguese languages a plus
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
- Contemporary work-life balance policies and wellbeing activities
- Comprehensive private medical care options
- Safety net of life insurance and disability programs
- Tailored financial programs
- Additional elected or voluntary benefits
The annual pay scale for this position is between $64,126- $74,880 USD if employed in New York
Join Us:
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Baker Hughes, a GE company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.