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Who we are:
Cornerstone Capital Bank is a new bank, with over $330 million in capital and $2 billion in total assets, and arises from the combination of mortgage industry giant Cornerstone Home Lending and community banking standout Roscoe State Bank. You'll be on the front end of working for an innovative large community bank that is a leader in mortgage lending and community banking and growing in middle-market commercial and real estate lending.
We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Who we are looking for:
As an ITSM you will be the owner of creating, tracking, and reporting on ITIL processes. Operation across IT functional areas, the ITSM Manager ensures alignment with Business needs, as well as implementing and continually improving service management policies and processes for optimal efficiency and effectiveness.
The role of the ITSM Manager comes with the end-to-end responsibility of managing, communicating, escalating, investigating, and providing resolution of critical incidents. The Manager ensures timely updates with sufficient quality. You will act as an incident escalation focal point and resolve conflicts and bottlenecks.
What you'll do:
- Develop and implement IT Service Management training strategy and plan.
- Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.
- Partner with other leaders to work across the organization and effectively perform day-to-day operations.
- Drive root cause analysis and corrective action across the IS
- Develop, coordinate, and perform post-change reviews of scheduled changes.
- Provide hands-on help and guidance through direct involvement in support provision.
- Provide accurate and regular reports to the management on service delivery performance.
- Monitor key performance indicators (KPIs) related to IT service delivery, such as resolution times, customer satisfaction scores, and SLA compliance, and take corrective actions as necessary to meet performance targets.
- Provide training and guidance to ITSM staff on ITIL best practices, service management tools, and organizational processes to support professional growth and improve service delivery capabilities.
What you'll need to be successful:
Success in this job relies on your time management skills, organization, and positive attitude. In addition, you'll need the following qualifications:
- High School diploma, GED, or equivalent work experience
- In-depth knowledge of ITIL (Information Technology Infrastructure Library) framework
- Proficiency in IT service management tools
- Possess strong project management skills to plan, organize, and coordinate resources, timelines, and deliverables.
- Understanding of IT governance and compliance
- Technical expertise in IT infrastructure
- Effective communication and presentation abilities
- Analytical and problem-solving mindset
- Decision-making skills
- Adaptation and flexibility
What we offer:
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance-based bonus.
What to do next: If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're part of our Cornerstone family, we'll continue to invest in you as a valuable asset in our company. As many of our team members can tell you, there's something special about working at Cornerstone.
As an Equal Opportunity Employer, the Company prohibits discrimination against any applicant or Team Member based on any legally- recognized basis, including, but not limited to race, color, religion, sex, pregnancy (including lactation, childbirth or related medical conditions), sexual orientation, gender identity and expression, age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any Team Member, including supervisors and co-workers. This policy applies to all aspects of employment, including recruitment, advancement, promotion, demotion, discipline, layoff, termination, salary and wage consideration and Team Member benefits.
As such, all Team Members are expected to embrace our corporate philosophy that supports fairness and respect for everyone. It is the responsibility of ALL Team Members to conduct themselves in a manner that reflects the high standards of quality and professionalism our Team Members, and that our customers have come to expect. Equally important is the fair and equitable treatment of fellow Team Members and of our clients. The Company will not permit, condone, or tolerate prohibited discrimination in any form.