LIVING OUR VALUES:
All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.
SUMMARY
The Manager, GAP Claims Adjudication under the leadership of the Senior Manager, Claim Operations will support the process to increase the profitability of company finance and insurance (F&I) products and services provided to automobile dealers. You will play a pivotal role in leading a dedicated team, leveraging your deep expertise in GAP claims adjudication to drive process enhancements and deliver exceptional customer service. Your responsibilities encompass the comprehensive management of the GAP team, focusing on all facets of GAP claims adjudication and management. The Manager will 1) manage associates and processes to provide superior customer service, 2) manage day-to-day claims adjustment operations, and 3) develop and/or maintain standard operating procedures for department functions. The Team Leader also will take action to enhance cross-functional coordination, expand internal communications, and develop associates in GSA.
RESPONSIBILITIES
SUPERVISORY RESPONSIBILITIES
Directly supervises three or more associates. Carries out responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems. Responsibilities also include sponsoring, directing, coordinating, and supporting project and process improvement teams, and participating in and/or supporting project teams sponsored by other management team members.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
CERTIFICATES, LICENSES, AND REGISTRATIONS*
Has a valid driver's license. Holds Automobile Service Excellence (ASE) certifications in at least six areas of automotive technical service. Holds a property and casualty license and an adjusters license.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential responsibilities of this job. While performing the duties of this job, the associate is regularly required to talk or hear. The associate frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The associate is occasionally required to climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The associate must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential responsibilities of this job. While performing the duties of this job, the associate is occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment varies from quiet to loud.
*Is legally able to work in the United States.
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TOTAL REWARDS
Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page
We are seeking candidates who are legally authorized to work in the United States, without Sponsorship.