Alief International Services YMCA is a unique branch of the Y of Greater Houston and seeks to meet the needs of Houston's significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. The Case Manager will primarily be responsible for conducting needs assessment of newly arrived refugees, immigrants, UHPs, Cubans, and any other eligible walk-ins, as well as connecting clients to additional community resources.

Duties /Responsibilities
The Case Manager will primarily be responsible for assessment of newly arrived clients' needs, provide referrals, as well as helping clients become economically self-sufficient through employment up to 240 days. Responsibilities include:

• Housing (Responsible for developing a plan for securing safe and sanitary housing) with the assistance of Program Director
• Ensure that all core services are provided in a timely manner
• Initial Community Orientation and other necessary guidance as required
• Develop self-sufficiency plan and provide Match Grant (MG) program services by assessing the case within 31 days of MG eligibility period
• Make sure all employable MG clients attend job readiness classes and work with MG job developers to make sure all employable are actively looking for jobs
• Provide all necessary referrals and verify attendance to English as a Second Language Classes
• Advising and emergency services
• Enrollment of children in school
• Transportation, translation and interpretation
• Maintain case files and case notes as required by MG Guidelines
• Prepare and submit reports as required by Program Director
• Airport pickup when deemed appropriate and necessary
• Solicit and document in-kind goods and services
• Report suspicious and inappropriate behaviors and policy violations
• Follow mandated abuse and incident reporting requirements
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets
• Other duties as assigned including Food Pantry rotation
• Case Manager is ultimatelyresponsible for all of the cases assigned

Outcomes

• Case Managers are directly responsible for up to 40 cases
• Case Managers are responsible for core services being completed within 30 days and MG services being completed within 240 days
• Case Managers are responsible for self-sufficiency outcomes for all assigned clients
• Case Managers are responsible for follow-up of clients for up to 90 days & follow up of MG clients up to 240 days

Requirements

• Excellent written and verbal English communication skills
• Bilingual in Dari and Pashto are required
• Familiarity with office procedures, devices and software
• Very good organizational, effective time and resource management skills
• Capable team player & collaborator
• Bachelor's or Diploma degree in field related to social services and/or relevant professional experience
• Valid driver's license, clean driving record, automobile liability insurance, and a vehicle

The YMCA of Greater Houston provides the following for full-time staff:

• Highly competitive compensation
• Generous and flexible PTO
• Health, dental, and vision insurance
• Long term disability, basic life insurance and other voluntary benefits
• 403(B) retirement plan
• Free YMCA membership

How to Apply: All applicants must apply online at YMCA of Greater Houston. No phone calls please. You will be contacted to schedule an interview if you are considered a qualified candidate. Position will be open until June 8, 2024.

Note: All positions are filled in response to current refugee arrivals and their language needs; as language needs change, this will necessitate flexibility in our staffing. This is a grant funded position

The YMCA of Greater Houston provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state, or local laws.