Responsible for timely completion of assigned projects and customer satisfaction. Acquire knowledge through on the job training, which includes new product developments, service bulletins and issues. Complete necessary documents (time sheets) in a thorough, accurate and timely manner to complete necessary customer paperwork for invoicing requirements. Ability to read and

The service account representative is responsible for providing effective customer service for all internal and external customers by using excellent, in depth knowledge of company products and procedures as well as communicating effectively with team members within the service department. Principal Responsibilities Communicates with store managers, maintenance personnel,

Act with a sense of urgency and accountability to satisfy the customer by fully identifying customer issues and offering timely and quality solutions. Ensure that problems relating to delivery, quality or pricing are promptly conveyed to the supplier and resolved in a timely manner. Process orders received from service & installation teams. Create, maintain, update, and r

Empower Technicians Utilize your extensive experience in refrigeration and accessories, coupled with your profound understanding of HVAC/R systems, to impart essential knowledge and skills to our technicians. Program Leadership Take charge of our Southwest Department of Labor Certification Program, guiding and inspiring the next generation of technicians towards successfu